Cybersecurity Product Manager

Website HEAnet

HEAnet is Ireland’s National Research and Education Network

HEAnet is Ireland’s National Research and Education Network, providing internet connectivity and ICT shared services across all levels of the Irish education system, reaching 1,000,000 end users. We connect learners and researchers across all of Ireland to education resources and to fellow national educational and research networks in Europe, and the rest of the world. We are seeking a Cybersecurity Product Manager to join our team on a permanent contract basis. This is a role that will present the successful candidate with a broad range of responsibilities with the potential to develop further as the Company evolves over time.

What the Cybersecurity Product Manager does

This is a new role created as part of HEAnet’s project to launch a SOC & SIEM service for Ireland’s Higher Education and Research sector. The successful candidate will work closely with the chosen managed security services provider (MSSP) and HEAnet clients to enable smooth onboarding, ongoing management, development and support of the service. This service will be strategically important and business critical for clients, and this role will be responsible for delivering on our success in this vital area.

The successful candidate will also work with the Operations Manager, Cybersecurity Senior Manager, the HEAnet PMO, Heads of Function, the Client Services Team and other HEAnet security staff to launch this service to develop it over time. A key element of the role will be to develop successful working relationships with clients from initial knowledge sharing to onboarding and managing service delivery.

After handover from the procurement project team, it is expected that the Cybersecurity Product Manager will work with the MSSP to define onboarding & operational processes and work with HEAnet clients to start onboarding them to the service. Both during and after the onboarding they will be responsible for monitoring agreed KPIs, managing the relationships with relevant parties and ensuring a high-quality service is delivered to HEAnet clients.

In the case of a security incident affecting a HEAnet client it is expected that this person would be involved in the communications between clients, the MSSP and HEAnet security staff.

This role is based in our office in Dublin 1; however, we have a hybrid working framework in place which will allow you to do some work from home and some work from the office, if you choose to do so. On different days of the week, any team member may be working from home, so we use tools like Microsoft Teams to keep in touch.

How we do it

Our company values underpin how we do things in HEAnet. We believe in and live by our values and understand they are integral to making HEAnet a great place to work. For further information about who we are and our core values, see

What you get from us

We value knowledge sharing and communication. We have frequent presentations from anyone in the company on a wide range of topics from technical demos to project management to mental health.

We encourage critical thinking and the exploration of new ideas. We often form cross-team special interest groups for specific topic discussions, both ongoing and for fixed projects.

We provide a diverse workload. Everyone on the team has responsibility for their assigned tasks, but we limit individual performance objectives to a max of 30%, so you will get to work in multiple areas with different team members.

We promote a healthy work/life balance. Work outside of standard hours is rare and agreed in advance. We take the care of our team members’ mental health seriously.

Company Benefits

Hybrid Working
Flexible start/finish times
Health insurance for employees
Defined contribution pension scheme
On-going well-being initiatives
Employee Assistance Programme (EAP)
Taxsaver Ticket scheme
Cycle to Work scheme
Professional education support
Comprehensive group and individual training & development initiatives

What we need from you

The main focus of this role is to manage the outsourced SOC & SIEM service, so you will have:

Proven strong commercial understanding of the cyber security marketplace
Ability to build and maintain effective working relationships with clients, vendors & other stakeholders
An ability to handle client issues and escalations
Excellent communication skills, both written & verbal
Ability to work in a busy work environment and to adapt quickly to changing priorities
Adept at working with technical experts to deliver on shared goals
Experience in managing vendors in the provision of business critical services
Strong grounding in product lifecycle management and product development methodologies
Strong negotiation skills

Bonus Points

It is not essential that you have experience in the following areas, but if you did it could be beneficial:

Experience in SOC operations or onboarding a company into a third-party SOC
Experience with ISO27001, NIST or a similar security framework(s)
Relevant security certifications and experience in a security role
Cyber security product management experience
Previous experience in or strong understanding of the Higher Education and Research Sector

More important information

At HEAnet we celebrate diversity and understand how important it is to our ongoing success. We would like to hear from candidates who are great at what they do and whose values align with ours.

If you need any adjustments made to the application or selection process so you can do your best, please let us know.

HEAnet are delighted to be awarded with the ‘Best in Health and Wellbeing 2021’ through the InBusiness awards from Chambers Ireland and shortlisted as medium company of the year 2021 through the Ibec Keep Well Mark. We take pride in developing, maintaining and enhancing our culture of wellbeing and continue to focus on this into 2022 and beyond.

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