Website Integrity360 Integrity360
Your Security in Mind
Integrity360 has an exciting job opportunity for a Level 2 Network Security Engineer.
Integrity360 is the largest independent cybersecurity provider in UK&I, with Security Operations Centers in Dublin & Sofia, employing 310+ employees, of which over 80% are technical. We help our clients proactively identify, protect, detect, and respond to threats against the ever-evolving threat landscape. Our security-first approach positions security as an enabler and empowers our clients to do business securely.
You would be joining Integrity360 at an immensely exciting time. In June 2021 the company received a strategic investment from August Equity (one of the UK’s most successful mid-market private equity firms). We intend to grow Integrity360 into the leading cyber services and solutions provider in Europe. The market for cybersecurity services has never been stronger and is growing at an aggressive rate. Integrity360 is one of the most respected and established service providers in the industry and is well-positioned to achieve a market leadership position over the coming years. We believe we have significant opportunities for growth, especially over the next 36 months. With the right energy, tenacity, and skill levels, your opportunity for personal success and contribution to our overall aspirations is considerable.
Job Role & Responsibilities
The successful candidate will be part of a dynamic support and managed service team working in multi-vendor environments. The team is the first point of contact offering remote technical support and managed services for a large client base.
The successful candidate will have excellent analytical skills and will be encouraged to work on their initiative as well as be an integral part of a dynamic team. This role requires you to grow a team of Support engineers at varying in levels of experience.
Primary Duties/Responsibilities include:
Manage operational tasks daily with minimal supervision
Provide technical support, advice, and further analysis on the vendor products and technologies listed below for our customers’ infrastructure security needs.
The provision of detailed and accurate guidance on the use of client products to support our customer base.
Effectively interact with other members of the team to provide solutions to technical issues.
Act as a technical lead for some of our major customers and as a Subject Matter Expert for core vendor technologies.
Provide escalation and mentorship to junior colleagues and assist as a senior member of the team in the ongoing improvement of the services that we offer.
Support projects onboarding
comply with Integrity360’s internal systems and procedures.
Incident management; update clients and systems in a timely efficient manor
Problem management; Identify trends in product failures and reoccurring incidents.
Responsible for changes to the managed services customer’s networks
Participate in the on-call rota providing support to clients and colleagues 24×7
Attend Service Review meetings presenting performance exception reports focusing on long-term performance and adding value
A degree in Computer Science or an equivalent discipline is preferable but it is not a requirement, an applicant with a minimum of 3 years of relevant industry experience in an equivalent role will be given equal consideration.
Good knowledge of network infrastructure security on firewalls, routers, switches, and the associated network protocols and concepts is required.
Three to five year’s proven experience gained in a technical support or consultancy role in a corporate security support environment
Industcertification is an advantage in one or more of the following:
Fortinet NSE 4-8
Palo Alto PCNSA/PCNSE
F5 – 101-401
A positive attitude is essential in building a rapport with the customer
Strong written and verbal communication skills
A strong customer/client focus, with a proven ability to manage expectations appropriately, to provide a superior customer/client experience and build long-term relationships
Ability to interact with personnel at all levels and across all business units within the organisations, and to comprehend business imperatives.
Ability to work with only minimal supervision.
Can demonstrate consistency in their work attitude
Proficiency in performing risk and business impact assessments.
Desired Technical Experience
Ideally, the candidate will have some knowledge and experience in one or more of the following areas with a desire to grow, learn and develop with us:
Detailed knowledge of Network Security
Firewalls product experience across vendor products, such as Checkpoint, Juniper NetScreen, Cisco ASA, Fortinet, Palo Alto
Firewall UTM/Sandboxing/App Control experience in CheckPoint, FortiGate
Routing/Switching/ Dynamic routing protocols (OSPF and BGP) – Cisco, Arista
IDS/IPS – McAfee, Sourcefire, Juniper, Fortinet
Content Delivery Systems – F5 LTM, GTM, Citrix Netscaler
Content filtering – Forcepoint, Bluecoat, IronPort WSA
Email gateway – Ironport, FortiMail, Fireeye
Multifactor Authentication – RSA, CyberArk
Web Application Firewall – Imperva, F5 ASM
IPSEC/SSL VPN: CheckPoint, Juniper, FortiGate, ASA, Pulse Secure, Netscaler Gateway
Some shell scripting or Development Experience
Troubleshooting skills with Wireshark, fiddler, HTTPwatch
To apply for this job please visit integrity360.peoplehr.net.